Josh is the Director of Card Services at Utopia University. His staff manages the design, creation and disbursements of cards to 10,000 users annually which include faculty, students and staff. They average a 10% replacement rate per year for lost or stolen cards. Due to budget constraints Josh and his team have deployed a basic card design so that annual reordering avoids new design costs. His production costs equate to approximately $5 per card which includes the plastic card, printing, photo equipments, etc. While student tuitions cover initial card disbursements, replacement fees are $10/card.
Aside from the life-cycle management issues of the physical card, Josh and his staff need to coordinate and integrate their card with 3rd party payment and reward point processing services.
Josh recently conducted a campus wide survey that revealed students' preference for mobile card services over plastic solutions since students always have their mobile device on them.
The Utopia University Card Services department has adopted a new policy change that deploys unique design feature for each academic year. While these design changes offer improved security, they are embraced without added costs. Additionally, the availability of digital identities on demand improve responsiveness to student needs and reduce reliance and costs associated with office hours for manual printing services. The new and efficient Mobile Identity card business ecosystem that Josh's team has implemented is showcased and adopted by other academic institutions and integrated third party card services.
Students have a high reliance on the student identification card used for many on and off campus wide services. These cards are more than their identity, they are the primary instrument for entrance, participation and purchasing of goods and services. A loss of a plastic student card limits and interrupts the student's campus capabilities. The loss of a card is a stressful experience that can be compounded by limited hours of operation for the Card Services department.
Kim is an freshman student who has recently arrived on campus for the chaotic week of orientation. She has misplaced her student identification card on Friday evening after the Card Services department had closed for the weekend. Aside from the challenges of being a new student on campus, Kim was overwhelmed by the impact this lack of a card had on her ability to procure food at the dining hall, enter her dorm and participate in orientation events.
Upon the loss of her phone, Kim is able to purge the device from her IBM Mobile Identity account and then provision her new replacement phone in minutes and continue on with her campus activities. Any changes the university makes to her card are quickly updated to her device without a hiccup.
Kevin is the President of the Debate Club and must obtain a Student Activity provisioned laptop every week prior to the Debate Clubs meeting. He makes this laptop available upon completion of the weekly meeting so that attendees can enter their Student IDs. He apologies for the need to sign out while trying to exit the room in a timely manner.
Kevin can use any mobile device with a QR code reader that captures and exports participant data (name, studentID) for downstream integration with 3rd party priority point systems. The Digital QR code Readers provides an optimal verification and flow of traffic upon completion of weekly Club events.